Q: How should I prepare for a technician to come to my home or business?

A: In most cases, you won’t need a lot of preparation before we come. Usually, just making sure the kid or animal toys are picked up from the treatment area is all that is necessary. Sometimes preparation is a little more extensive for the first appointment. We will let you know before we come if anything will be needed.

Q: Will my house have wet baseboards and an odor after you come?

A: No. Pest control treatment has changed from the old, spray everything down format. In most cases, the products we use are odorless.

Q: I have pets. Should I take them away from the house?

A: Not in most cases. The products we use don’t normally affect common household pets. We do recommend, however, that you keep them away from the treated areas until the product is dry.

Q: I don’t have termites now. How should I make sure I don’t get them later?

A: Pestworks offers preventive services for termites. Check out our Services page or contact the office: 972-620-3232 or bugus@pestworks.com.

Q: What are my payment options?

A: Payment is accepted in the form of cash, check, or credit card. We accept the following credit cards: MasterCard, Visa, and Discover. In the future, online billing and payment will be accepted. Check out our Customer Care Center for more information.

Q: Should I wait until I see bugs to have you treat the house?

A: It is always easier and good practice to be proactive rather than reactive when dealing with termite and pest control. Waiting until you see them may be too late to handle the issue in a quick, easy manner. Just because you can’t see bugs doesn’t mean they are not there. Quarterly pest control and annual termite inspections are a great way to make sure you don’t see them – or at least “live” ones!

Q: Do I have to be present for you to come and service my location?

A: No. After the initial appointment, it is not usually necessary for you to be home, as we will treat primarily the perimeter of your home. In some circumstances, we will need to treat inside again, but it is rare and we will make you aware when making your appointment.

Q: Are the pesticides you use safe?

A: We use only the best pest control products on the market. However, pesticides can be dangrous when used improperly. Our technicians are trained in the proper techniques to treat your home or business.

Q: I never see bugs in the wintertime. Should I stop having my business or home treated?

A: No. Many times customers believe that bugs go away in the winter, but in all actuality, they are still all around us. They are simply burrowing, hibernating, and laying eggs. Treatment during the winter months can be the most effective way to control pests in the other seasons of the year.